PAYMENT POLICY
We accept bank transfers and major credit cards.
EXCHANGE POLICY
We really do hope that your purchase brings you joy, however we understand if you need to exchange your items within 5 working days after the order is received. Only one exchange will be valid for each purchase.
To be eligible for an exchange, your item must be unwashed, unworn and in the same condition that you received it in with all labels and tags attached.
A proof of purchase or receipt is required to complete your exchange.
You will be responsible for the shipping costs to return the item.
The shipping cost is non refundable.
We will not be responsible for items lost in transit.
RETURN POLICY
We only except returns for items that are damaged or defective upon arrival.
Please contact us at our customer service number +62 812 5550 1973 or email us at admin@baha-gia.com as soon as you receive the damaged item and we will give you further instructions.
The purchased item must be returned to us unwashed, unworn, and in their original condition with labels and tags attached before any refund can be offered.
Please note that this excludes fair wear and tear. Any returns are only valid within 5 working days after the order is received.
SALE ITEMS
All sale items are final and cannot be exchanged, refunded or altered.
Sale items also cannot be purchased with other promotions (such as vouchers).
SHIPPING
We will ship your items within 24 hours of your purchase, Monday to Friday.
On weekdays, orders paid before 3pm will be delivered on the same day, orders paid above this time period will be shipped on the next working day.
PRIVACY
Please note that any personal details that you provide to us will be kept confidential and will not be distributed to any third party.
We do not collect or record credit card details.